Vetted Customer Success Managers

“Founding-style SDR candidate with recent experience at an AI accounts receivable startup, prospecting into finance and operations leaders across mid-market and enterprise accounts. Stands out for combining intent signals, verified data, and highly specific operational messaging to win meetings with senior stakeholders like the CFO of Coca-Cola MENA, and for articulating a clear framework to build outbound pipeline from scratch.”

“Enterprise Customer Success professional (Iron Mountain Services) who owns accounts end-to-end from onboarding through renewal, with a strong focus on driving adoption via success plans, stakeholder alignment, and integration unblocking across Product/Engineering/Sales. Also has adjacent martech/analytics exposure (Google Analytics, Search Console, SEO audit tools) and experience translating customer feedback and usage data into roadmap-impacting product requirements.”

“Customer Success professional with enterprise experience across Handshake and Xactly, specializing in rescuing at-risk implementations, driving adoption through employer branding/analytics, and coordinating complex stakeholder maps across technical teams and business owners. Has influenced product changes by aggregating high-ARR customer feedback and has supported time-sensitive sales compensation plan rollouts while integrations were in progress, reducing long-term reliance on professional services.”

“Recruiting Operations leader with 10 years across transportation, staffing, and tech, managing teams up to 40 in both remote-first and onsite settings. Known for rebuilding end-to-end recruiting workflows (interviewing, pay equity/salary transparency, onboarding automation) and delivering measurable outcomes including 140% revenue growth, plus strong ATS analytics and HRIS/LMS implementation experience (Workable, SmartRecruiters, Paycom, Litmos).”

“Enterprise Customer Success leader with experience at Wellfound (AngelList Talent) and Doximity, owning strategic accounts end-to-end and driving adoption through structured onboarding, QBRs, and analytics. Notably secured Wellfound’s largest renewal (Zoox) and co-developed a white-glove recruiting service at Doximity that scaled to 40 customers and produced $1M in revenue in its first year.”

Paul Jimenez

Screened

Mid-level Customer Success Manager specializing in SaaS onboarding and retention

San Francisco, CA5y exp

“Customer Success Manager at an early-stage SaaS serving trade schools (cosmetology, welding, language, EMT), owning post-sales handoff through onboarding, adoption, and retention across 25 accounts. Built scalable onboarding motions (including a go-live validation process) that cut support volume ~30% and introduced CSAT surveying (>85% positive). Strong cross-functional operator on integrations (data imports/APIs/partners) and has closed at least one plan upgrade by tying additional modules (e.g., payment processing) to operational value.”