Vetted Sales & Business Development Professionals in California

“Customer Success / product-facing account owner in a property management/rent payments platform, managing enterprise onboarding, adoption, and subscription conversion. Strong track record using CSAT/NPS and direct customer feedback to influence roadmap (e.g., shipping UX fixes within a sprint and reducing closed accounts ~10%), plus experience implementing AI chatbot/agentic workflows to improve support and drive upsell into partner services like mortgages and insurance.”

“Enterprise CSM/program lead specializing in AI-powered search and workflow automation, who owned an end-to-end generative AI chatbot rollout that replaced manual Excel-based RFP processes and achieved 4.5/5 CSAT. Leveraged outcomes to expand the account into two additional use cases (tripling ARR) and has a track record of influencing product priorities (UI personalization) and driving Voice AI expansions tied to operational support workflows.”

“Customer Success/implementation leader with enterprise experience at ADP managing payroll tax compliance for major brands (e.g., McDonalds, Staples, Williams Sonoma) and coordinating closely with product/compliance/engineering to reduce errors and escalations. Also led cross-functional operational rollouts at Starbucks, improving customer satisfaction by 27%, and currently at Together Groups influencing product roadmap via therapist/participant feedback to lift onboarding engagement by 40%.”

“Omnichannel merchandising and partnerships leader who owned end-to-end strategy for major soccer programs, including USA Soccer and the Argentina National Team. Negotiated a sophisticated dual-license structure to preserve Amazon channel rights while protecting margin, and drove $8M in pre-buys plus margin improvement through disciplined planning, Excel-based hindsight analysis, and in-season inventory adjustments.”

“Enterprise healthcare GTM/CS leader who owned large accounts end-to-end (sales through renewal), including scaling a hospital network rollout to 51 of 52 facilities in ~3 months. Built an automated customer-feedback and response system (“Schism”) using n8n + ChatGPT that cut CS workload by ~50% and informed product priorities, and has experience driving cross-functional EHR-related deployments and GTM analytics (Metabase/Snowflake/Firebase).”