Vetted Customer Success Managers in California

“Enterprise Customer Success/Account Manager with deep Braze martech expertise, driving adoption, renewals, and expansion across major consumer brands. Notable wins include growing a nationwide coffee retailer account from $400k to $1.2M, securing a $100k+ TAM upsell through expectation resets, and turning a churn-risk DTC onboarding into a case study and conference speaker via cross-functional execution and product feedback loops.”

Mayuresh Kanade

Screened

Director-level GTM and Customer Success leader specializing in Enterprise AI and SaaS

Redlands, CA18y exp

“Global sales and customer success leader with 20 years across the US, UK, and India who is now developing a buyer-first B2B platform focused on data sovereignty and shifting control from seller CRMs to enterprise buyers. Has worked with VC-backed startups and portfolio companies, including GTM efforts around AI/ML and cloud ecosystems such as Snowflake, Dataiku, Databricks, and Azure.”

Michelle Lu

Screened

Senior Customer Success Manager specializing in B2B SaaS retention and expansion

Pleasanton, CA8y exp

“Enterprise CSM with martech/market-intelligence background (Pulse and Gartner context) who owns accounts end-to-end from onboarding through renewal and expansion. Known for executive-level value narratives (e.g., CPO using benchmarks in a board deck), multi-threading across Product and Legal, and using usage/segmentation analytics plus activation tactics (A/B testing, targeted messaging) to drive adoption and renewals.”

“Retail buyer/category manager with experience rebuilding underperforming programs end-to-end through data-driven assortment strategy, supplier selection, and product/value engineering. Led a pet beds turnaround (70% sell-through in week one; category mix from ~20% to ~35% and primary IMU driver) and previously drove a licensed sports vendor at Amazon from a $550K projection to $1.7M by re-framing assortment planning around turn and product-type insights.”

“Enterprise CSM with experience at IBM and Cloudera, focused on AI and cloud modernization engagements. Drives adoption, renewals, and expansion by building success plans with measurable ROI/usage outcomes, mediating complex stakeholder priorities, and unblocking deployments through tight Product/Engineering/Sales coordination. Also brings strong GTM analytics capability (Salesforce/HubSpot/GA/Tableau/SQL) to improve funnel performance and pipeline conversion.”

“Customer Success/Account Management leader with deep enterprise SaaS implementation experience, including end-to-end ownership of a Fortune 500 rollout across 800+ locations. Known for rescuing high-risk onboardings through hands-on data remediation and executive stakeholder governance, driving measurable improvements in NPS/CSAT, ticket volume reduction, and major adoption/expansion. Also led cross-functional, accelerated POS integrations (including early Toast POS) to meet tight POC deadlines and enable full-location deployments.”

Darshi Jain

Screened

Mid-level Customer Success Manager specializing in ads, product strategy, and analytics

San Francisco, CA4y exp

“Revenue-focused seller with experience at Amazon and Vedanta, combining data-driven prospecting, account expansion, and GTM process building. Stands out for turning performance insights into repeatable growth motions—driving $3.1M annual revenue uplift and 40% format adoption at Amazon, while also building new-market playbooks from scratch in high-ambiguity industrial segments.”