Vetted Google Workspace Professionals

Jebiaus Brown

Screened

Senior Customer Success Manager specializing in Enterprise SaaS retention and expansion

San Francisco, CA9y exp

“Senior Enterprise Customer Success Manager in the Bay Area with a highly data-driven, AI-assisted approach to enterprise retention and expansion. Describes end-to-end ownership of large accounts (including a $300K+ account), using health scoring, sentiment/risk extraction from calls (Gong/ZoomInfo/Gainsight), and quantified business cases to influence product roadmap and secure renewals/expansions (100% GRR, 115% NRR, NPS target 72). Experience advising on martech/GTN tooling (Salesforce, Gainsight, Looker/Tableau) and applying SEO/analytics narratives in executive business reviews.”

“Early-career engineer (internship background) who built a production-style notes product using Next.js App Router with Server Components/Server Actions and a Postgres-backed analytics model. Demonstrates strong performance and reliability instincts—measured DB latency improvements via indexing and cursor pagination, plus durable orchestration with Temporal using idempotency and deterministic workflows.”

“Product leader at FloQast who launched FQ Ops from scratch, expanding the company beyond close management into a broader workflow platform that reached 70% adoption and $4.5M ARR in its first year. Has led both product and interim design organizations, mentored multiple internal hires into PM roles, and brings a thoughtful human-in-the-loop AI philosophy shaped by leading AI strategy across more than 10 product areas.”

“Operations/program support professional with experience at Meta and a ~25-person sports/partnerships agency (Innovative Partnerships Group). Known for quickly diagnosing bottlenecks and implementing lightweight systems (e.g., Airtable recruiting dashboard with 150 applicants; monthly vendor accrual process bridging engineering, vendors, and FP&A) to improve executive visibility and operational throughput.”

“Built GenMedX, a multi-module clinical AI system for emergency department decision support spanning triage prediction, diagnosis, medication Q&A, and visit summarization. Stands out for combining medical LLM fine-tuning, RAG, and rigorous evaluation/monitoring to drive a major triage recall improvement from 38.5% to 76.6%, with a strong focus on safety, edge-case detection, and production reliability.”

“Operations and growth-oriented leader who helped build McMaster-Carr's first international sales/export function, then evolved the role into UK market growth and digital marketing. Combines cross-border operational expertise with hands-on customer experience analysis, team management, and UI/UX-driven process improvement.”

“HR Business Partner with global people leadership experience across Europe and Asia and deep partnership with Product, Design, and Data/Analytics teams. At Samsung, led a major integration and headcount expansion, partnering with TA/HR Ops/Talent/Comp and providing weekly SVP updates; credits the effort with helping grow revenue from ~$3B to $5B+ and onboarding/training new hires at a flagship location.”

“Architect/engineering leader who built a multi-tenant AI platform end-to-end, including a secure FastAPI orchestrator (JWT, RBAC, tenant isolation, auditing) and an extensible MCP tool-routing layer, then productionized it via fully containerized microservices (Docker, Postgres/pgvector, Redis). Also has strong governance and compliance experience (ARB with security/privacy/SOX) and has owned high-severity incidents through mitigation and RCA/RCCA, plus prior high-volume payments/accounting data pipeline design with audit-grade integrity checks.”

“Operations/business leader at Rent the Runway who led a cross-functional, Board-visible redesign and network-wide rollout of the company’s garment bag—a >$5M CapEx/OpEx initiative central to luxury customer experience. Known for aligning executives with conflicting priorities (cost vs CX), driving KPI-based operating rhythms, and delivering vendor/manufacturing wins that improved unit cost while upgrading product quality; previously led legal operations with strong confidentiality/privilege discipline.”