Vetted Customer Service Professionals

“Videographer/producer with 3.5 years creating TV-focused restaurant/hotel and food content that is repurposed for YouTube and social clips. Recently led an hour-long Nantucket special involving travel and coordinating with small businesses unfamiliar with TV production, focusing on keeping clients comfortable on camera while delivering in fast-paced, run-and-gun environments.”

“Director of Projects with experience owning HR operations processes from onboarding through exit and partnering with engineering to build/fix HRMS-related systems. Led cross-functional teams (engineering, QA, DevOps, operations, legal) to resolve data/tooling issues and improve operational rigor through Jira/Confluence documentation and multi-level code checks; also managed org-wide Jira licensing and user provisioning.”

“Former Division III college football coach with extensive experience supporting collegiate and professional athletes, including work with Under Armour athletes (e.g., Kelsey Plum, Steph Curry) and Baltimore Ravens player engagement. While not hockey-specific, they emphasize end-to-end athlete guidance (goal-setting, transparency, family support) plus social media/profile-building to increase athlete visibility.”

“Game QA professional with hands-on PC/mobile testing experience on major titles including Call of Duty Mobile and PUBG Lite at Garena Indonesia. Has run full-cycle functional/regression testing plus live ops coordination across multiple regions, using standardized bug/reporting workflows and dashboards to keep distributed teams aligned. Familiar with the intent of console certification-style requirements (UI consistency, error handling, save/load, localization formatting) despite not having direct TRC/XR/LOT submission experience.”

“TSE with hands-on experience troubleshooting customer-reported data issues across APIs and SQL, coordinating with engineering on hotfixes, and translating risk to non-technical stakeholders. Has supported application security workflows using Veracode by generating reports, driving remediation via Jira, and tracking exposure metrics; also assisted customers with SSO setup (client ID/secret).”

“Paid media performance marketer with agency experience owning a high-spend account for ArcPoint Labs, running multi-channel Google Ads (search/display) and Meta campaigns to drive medical testing appointments and sales. Reported lifting ROAS from ~2x to ~6–7x within ~18 months while supporting expansion from 30 to 60 U.S. locations, using disciplined attribution, constant A/B testing, and structured campaign health audits.”

“Relationship banker selling consumer and small-business banking products, using Salesforce-driven lead prioritization and a disciplined multi-channel outreach cadence (phone/email/text) to build and deepen a client portfolio. Leverages customer behavior insights to tailor conversations and drive outcomes like warm transfers to lending specialists, and has experience integrating newly launched banking products into client discovery.”

“Performance marketer managing high-spend, multi-platform paid media for major brands (e.g., Navistar, Buick), with end-to-end ownership from strategy to reporting. Uses multivariate testing and trend-based budget reallocations to drive measurable lifts (27–60% KPI improvements) and significant outperformance (2.8x vs forecast), and has experience removing conversion friction by replacing lead forms with landing page + chat-based flows.”

“People leader with experience at Ryan Specialty and Canon managing global, distributed teams and building cross-functional orgs. Has built a product design function (PM/UX/analytics) supporting internal platforms across regions and partnered with senior leaders on growth-driven organizational change using structured feedback loops to accelerate adoption.”

“GS-9 federal civilian Human Resource Specialist supporting Navy recruiting at Fort Hamilton (Brooklyn), leading ~12 military recruiters and overseeing elements of contracting and security clearance processing via NASIS. Brings prior Army experience (medically discharged) plus a BS in Legal Studies/Criminology and is starting an MBA in Global Management & Leadership, with a strong data-driven approach to executive stakeholder decisions.”

“QA tester with a primary background in software/system testing who has supported console game testing on PS4 and Nintendo Switch, focusing on gameplay stability, UI behavior, save/load, and platform-mode performance differences. Has hands-on experience identifying a timing-specific PS freeze and supporting TRC/XR/LOT certification prep via checklist verification and blocker documentation, and uses AI to summarize regression logs for faster team decisions.”

“Web product lifecycle professional with hands-on experience taking licensed sports merchandise from start-to-finish and publishing it live on a website. Tracks operational throughput and content/catalog health via daily/weekly metrics (products processed, image sourcing/uploading, catalog updates) and applies structured planning for event timelines.”

“Growth marketing creative lead with experience at Starz and 3.5 years at mute6, spanning subscription acquisition and Shopify-based DTC/eCommerce. Drives Meta/TikTok/YouTube performance by pairing end-to-end creative production and UGC direction with data-led iteration (CTR/CPA/ROAS), including fatigue diagnosis and rapid refreshes.”

“Game industry QA and customer support professional with experience at Zynga (QA tester in a small, highly collaborative studio) and 505 Games (customer support manager). Has supported live-service operations and major releases for 8+ years, combining community-driven bug triage/regression with strong cross-team reporting and player communication to drive fixes through verification.”