Vetted Operations Management Professionals

Victor Perez

Screened ReferencesStrong rec.

Senior Customer Success leader specializing in PropTech and FinTech

San Francisco, CA10y exp

“Customer Success / product-facing account owner in a property management/rent payments platform, managing enterprise onboarding, adoption, and subscription conversion. Strong track record using CSAT/NPS and direct customer feedback to influence roadmap (e.g., shipping UX fixes within a sprint and reducing closed accounts ~10%), plus experience implementing AI chatbot/agentic workflows to improve support and drive upsell into partner services like mortgages and insurance.”

“Operations/GTM/P&L/M&A leader and long-time product advisor exploring entrepreneurship; has conducted market research and is evaluating a cybersecurity concept focused on preventing Business Email Compromise (BEC). Demonstrated ability to turn an $80K consulting assessment into $1.4M in integration revenue and a $500K ARR follow-on by identifying target-state integration needs and building an MSP to sustain outcomes.”

“Former Head of Growth & Strategy at a digital identity company (pre-MBA in Boston) who ran multiple cross-functional initiatives across sales, product, and finance. Delivered measurable outcomes including raising sales conversion from 70% to 83% in 30 days, achieving 17% profitability via a new pricing model, and launching a new onboarding platform GTM on time.”

“Cross-functional product/engineering leader with startup and enterprise experience (Whimstay, Wells Fargo, Leap AI Technologies). Has owned end-to-end delivery including UI and payment architecture—built a multi-customer reservation payment flow using pre-auth plus event/timer-driven reminders and handled tricky edge cases like date changeover. Also introduced lightweight process (Jira, sprints, team/module structuring) to increase delivery speed in an early-stage AI document-matching startup.”

Golden Johansson

Screened

Executive Operations & Consulting Leader specializing in law firms and tribal enterprises

Parkland, FL18y exp

“Operations leader (including COO experience) who has built and optimized internal operating systems for growing organizations, notably formalizing SOPs, org structure, KPIs/incentives, and business continuity for a scaling law firm. Also experienced translating board-level direction into executable, measurable plans at Seminole Tribe of Florida, using clear visuals and dashboards to mentor leaders without formal operations backgrounds.”

Christopher Williams

Screened

Executive Real Estate Investment Leader specializing in military, student, and multifamily housing

West Chester, PA36y exp

“Early GMH Associates employee who helped build the business development/operations approach that capitalized on new DoD MHPI legislation, scaling from a 4-person team to a national privatized military housing leader. Cites a turnaround from negative NOI to $50M NOI and growth to 1,400+ employees across 56 properties valued at $10B+, driven by KPI-based management, monthly P&L/satisfaction reviews, and strong client discovery and delivery discipline.”

Akarsh Kangondi Lokanath

Screened

Junior Supply Chain Planner specializing in inventory, replenishment, and procurement analytics

Chicago, IL3y exp

“Sourcing/procurement professional from Pavana Impex who has owned end-to-end sourcing for production-critical materials, combining spend/demand analytics with hands-on supplier onboarding, negotiation, and production-to-delivery execution. Demonstrates strong trade and landed-cost acumen (HS classification/COO, broker coordination, packaging changes) and a structured approach to supplier performance improvement using scorecards, CAPA, and OTIF/OTD tracking.”

Shane Howard

Screened

Executive technology and operations leader specializing in consulting, SaaS, and digital transformation

Salt Lake City, UT32y exp

“Serial operator and founder with four exits, including a recent business sale after raising $750K, and experience leading 17 acquisitions. Has held CEO, CIO, and global delivery/operations leadership roles across VC-backed, PE-backed, and high-growth companies, with a strong track record in GTM, operational scaling, and building repeatable cross-functional systems for growth and exit.”

“Talent acquisition leader with experience at Grey, Publicis, and Taylored Search who specializes in building and restructuring recruiting teams and embedding TA into strategic business planning (including new business/RFP pipelines). Known for bringing market data and candidate sentiment into executive org-design decisions to improve hiring outcomes, speed offer approvals, and increase acceptance rates.”

“Operations leader specializing in building scalable internal systems for startups, from being Spoonflower’s first ops hire (5th employee) to launching its first international Berlin/EMEA office from scratch. At bookingkit, drove measurable operational improvements by implementing a customized OKR framework (+18% goal achievement) and deploying automation/AI tools like Contractbook and kapa.ai to eliminate manual work and save engineering time.”

“Customer Success leader with deep ad tech expertise who owned enterprise accounts end-to-end, including Bank of America, driving ad fraud down from ~8–10% to <1% in ~3 months and resolving spikes through data-driven investigations. Experienced partnering cross-functionally as a PM to build analytics dashboards and using user stories to align Product/Engineering/Sales and influence roadmap priorities; also supports land-and-expand via paid benchmarking/industry data upsells.”

Michell Graham

Screened

Executive Operations & Commercial Leader in Renewable Energy and Service Delivery

Houston, TX21y exp

“Operations leader with deep experience scaling early-stage energy companies, including helping take Sunnova through an IPO and currently building Radial Power’s project development and accounting frameworks. Known for creating standardized, repeatable workflows (interconnections/community solar) and service operating models (centralized dispatch + local field service) that reduce cost, backlog, and time-to-NTP while enabling rapid growth.”

“Global Talent Acquisition Operations leader with ~10 years leading TA strategy across North America, EMEA, and APAC; built and manages a 14-person worldwide TA team at Computershare. Known for modernizing recruiting operations with AI-driven sourcing, market intelligence (TalentNeuron), and digital interviewing—most notably redesigning India hiring workflows to cut time-to-fill by 35%—and for leading major ATS transformation work including Oracle Taleo to Oracle Fusion migration with UAT and hypercare.”

Marty Schneider

Screened

Executive Operations & GTM Leader specializing in startups across logistics, esports, and civic tech

Redwood City, CA15y exp

“Founder/CEO who built Hometown Heart from the ground up—creating SOPs and standing up hiring, GTM, finance, and investor/government relations—scaling from 6 employees and $100K debt to 350 employees and $40M in annual revenue in 3 years. Led expansion into San Francisco County, proactively managing compliance/licensing and municipal stakeholders to secure early approvals and drive major revenue growth.”

“Veteran software/security operator with ~45 years in the industry who has served as CRO/COO/CEO and worked closely with multiple VC firms. Known for disciplined execution and being brought in to turn around struggling companies—citing turnaround work at Counterpane and CEO roles at Bayshore Networks and Constella Intelligence leading to successful exits. Strong lens on product viability through buyer budget priority (CTO/CISO) and deployment/installation friction, including AI and legacy-code constraints.”

“Omnichannel merchandising and partnerships leader who owned end-to-end strategy for major soccer programs, including USA Soccer and the Argentina National Team. Negotiated a sophisticated dual-license structure to preserve Amazon channel rights while protecting margin, and drove $8M in pre-buys plus margin improvement through disciplined planning, Excel-based hindsight analysis, and in-season inventory adjustments.”

Kathleen Sanchez

Screened

Senior Talent Acquisition & HR Operations Leader specializing in healthcare and financial services

Irving, Texas8y exp

“Recruiting Operations leader who has owned the full recruiting lifecycle (intake/workforce planning through ATS, metrics, and onboarding handoff) and managed teams of 5–12. Notably redesigned Standard Bank Group’s graduate hiring process for ~10,000 applicants, cutting time-to-hire by 15% and improving candidate experience, and currently supports urgent RN/LVN hiring in home health with standardized credentialing and compliance workflows.”

“Candidate is transitioning into SDR/GTM from partnership and commercial-facing roles, including experience at McLaren Racing and WestDRose. Most notably, they independently organized a Formula 1 charity event, securing five brand partners and sourcing six F1 cars through persistent, tailored outreach to senior stakeholders.”

“Early-stage operator brought in as hire #1 in a VP/president capacity to build a franchised business from two studios into a scaled support organization (including franchisee onboarding, call center, and a 60-person support staff). Implemented EOS and KPI dashboarding to accelerate speed-to-open and speed-to-profitability, then replicated the playbook as president of an acquired boxing brand while building accounting and ops teams from scratch.”

“Operations leader experienced in scaling and professionalizing founder-led and early-stage/growth manufacturing organizations (Keyline USA, Novagard, Process Technology). Known for implementing structured operating systems (RACI, S&OP, balanced scorecard, lean daily management) and ERP-enabled visibility (SAP HANA), delivering quantified improvements in throughput, inventory, capacity, and EBITDA while driving cultural adoption through pragmatic change management.”

“Executive-operations/program leader who supports senior leadership through multiple concurrent, high-visibility initiatives (tech rollout, cost optimization, growth strategy). Known for creating portfolio dashboards, operating cadences, and decision logs that reduce initiative sprawl, accelerate executive decision-making, and keep cross-functional teams aligned while maintaining strict confidentiality during sensitive changes like leadership restructures.”

Ann-Marie Waterman

Screened

Executive Higher Education Administrator specializing in operations, finance, and enrollment management

Baltimore, MD29y exp

“Higher-education operations leader (Assistant Dean at Howard University School of Business; inaugural Associate VP of Student Affairs/Enrollment Management at University of the District of Columbia) known for rebuilding and modernizing internal operations under constraint. Delivered measurable results including sustaining fiscal integrity across three budget cycles post-staff reduction and improving admissions throughput (+25% applications, 50% faster decisions) through process re-engineering, automation, and cross-functional governance.”

Larry Moran

Screened

Executive Business Leader specializing in operations, growth strategy, and value creation

Lexington, NC32y exp

“Operator/CIO-type leader who has supported multiple founding teams and stepped in early at a high-growth venture (4th employee) to build core operations and hiring as the company scaled rapidly (4→40 employees; ~$1M→~$8M revenue in a year). Implemented an enterprise ATS across ~600 employees to centralize candidate flow and cut talent acquisition costs, and created a standardized operational playbook (30–40 offerings) to improve delivery efficiency in a healthcare/pharma-focused agency.”

Keith Filzen

Screened

Executive CTO specializing in government/defense cybersecurity and cross-domain solutions

Caldwell, WV36y exp

“Former Cubic CTO with direct M&A experience on the company's sale to Veritas Capital, and prior investment analysis experience at In-Q-Tel. Brings a rare blend of executive technology leadership, compliance/security depth, and investment diligence expertise focused on government and military markets.”