Vetted Operations Professionals

“LLM/agentic workflow practitioner (Continuum AI) who productionized an LLM system for manufacturing RMA intake and warranty claims by moving from a brittle prompt to a modular pipeline with RAG, function-calling extraction, deterministic validation, and strong observability. Also diagnosed and fixed an agentic ticket-triage misrouting issue by tracing failures to retrieval timeouts, adding guardrails/fallbacks, and implementing retries plus continuous evaluation—bringing misroutes near zero while creating a repeatable debugging playbook.”

“At BuildZoom, led cross-functional alignment to launch a new product (Data Explorer) and grew it from $0 to $1.3M ARR in 12 months. Leverages analytics and BI tooling (HubSpot, Looker, Tableau, Sisense) to build executive dashboards and drive strategic decisions, including redesigning sales incentives to emphasize recurring revenue.”

“Sourcing/procurement-focused candidate who owned vendor selection and risk planning for an IoT pressure/temperature gauge prototype, partnering with a procurement expert on negotiations. Demonstrates strong operations/process mindset by fixing a sales-to-production handover bottleneck with a simple checklist and managing milestones via master trackers and RACI.”

“Lifelong basketball player with extensive exposure to elite Southern California high school basketball (Servite/Trinity League) and familiarity with college recruiting through close connections, who applies a structured PFF-style evaluation lens to scouting. Comfortable identifying talent via film and in-person viewing and proactively engaging prospects through social media outreach; also brings experience working demanding overnight/on-call schedules from Amazon last-mile logistics.”

“Revenue Ops-aligned sales development professional from Opto 22 who builds CRM dashboards and integrates AI (Claude + HubSpot) to identify under-penetrated and dormant accounts, then runs targeted outbound to uncover expansion pipeline. Reported results over the last 2–3 quarters include 70+ qualified conversations, 40+ meetings with sales engineering, and 200+ SQLs/opportunities moved into pipeline, including a re-engaged dormant customer that purchased $30K after LinkedIn outreach.”

“Enterprise CSM with martech/market-intelligence background (Pulse and Gartner context) who owns accounts end-to-end from onboarding through renewal and expansion. Known for executive-level value narratives (e.g., CPO using benchmarks in a board deck), multi-threading across Product and Legal, and using usage/segmentation analytics plus activation tactics (A/B testing, targeted messaging) to drive adoption and renewals.”

“Operations leader who joined Nucleus Biologics early and built the company’s pre-production and technical operations operating model end-to-end, including team buildout, KPI/dashboards, and regulatory readiness. Co-led ISO 13485 certification and managed capex and multi-year initiatives up to $10M. Notably mitigated a post-COVID supply chain crisis by designing an in-house manufacturing path for a critical sterile 2000L mixing bag/impeller (including CNC/prototyping and L&E considerations), eliminating vendor reliance and driving significant YoY savings.”

“Performance marketing and ad operations specialist who owned an Eli Lilly high-spend account ($75K–$150K/month), running campaigns across GAM, FreeWheel, and Operative One. Focused on disciplined pacing, trafficking/QA, and cross-system reporting reconciliation to hit 100% in-full delivery, stabilize CPA mid-flight, and avoid makegoods or billing escalations.”