Vetted Process Improvement Professionals

Amanda Melendez

Screened

Mid-level Customer Success Manager specializing in SaaS onboarding, adoption, and retention

San Francisco, CA8y exp

“Customer Success/implementation leader with enterprise experience at ADP managing payroll tax compliance for major brands (e.g., McDonalds, Staples, Williams Sonoma) and coordinating closely with product/compliance/engineering to reduce errors and escalations. Also led cross-functional operational rollouts at Starbucks, improving customer satisfaction by 27%, and currently at Together Groups influencing product roadmap via therapist/participant feedback to lift onboarding engagement by 40%.”

Kavyashree Sudhakar

Screened

Junior Business Analyst specializing in operations and banking workflows

Tempe, AZ2y exp

“Entry-level data/business analytics candidate with hands-on experience building SQL and Python workflows to clean fragmented subcontractor data, generate risk scores, and feed Power BI dashboards. Also demonstrated strong operational analytics impact at Amazon by defining and operationalizing process-quality metrics that reduced CPO rate from roughly 10% to 0.6%.”

Leah Kenehan

Screened

Senior CRM & Lifecycle Marketing Manager specializing in retention and customer growth

Valencia, CA19y exp

“Senior CRM/lifecycle marketer who has grown from email execution into full-funnel campaign ownership, spanning strategy, segmentation, deployment, and performance analysis. Brings hands-on experience with Simon Data, Iterable, and Moveable Ink, plus interim people leadership managing a team of six while driving retention and rebooking campaigns in a travel/hospitality-style DTC environment.”

“Recruiting leader with 15 years of people management experience (up to 10 recruiters) and deep, hands-on executive search background from 5+ years at Samsung, supporting four SVPs and filling roles up to VP level. Known for streamlining complex hiring processes—cut Samsung’s 100+ page recruiting SOP and overall process roughly in half—resulting in a significant drop in time-to-fill and improved stakeholder satisfaction.”

“Operations leader who built holding-company infrastructure from the ground up for Fairwood Brands, a national collection of design-build landscaping companies—spanning finance/accounting, HR, safety, fleet, and corporate admin. Emphasizes data-driven visibility into financial/operational performance and pricing discipline to materially improve profitability and enable scalable growth, while mentoring founders and leadership teams through change.”

“Healthcare operator/strategic program lead currently at Time Care working directly with national health insurance payer partners to translate executive priorities into operational initiatives (e.g., patient marketing, data interoperability, in-home member access). Previously led the build-out and day-to-day execution of a new value-based performance risk division at Stellar Health, combining metrics-driven operations with long-term strategy and executive alignment.”

“Operations leader specializing in building scalable internal systems for startups, from being Spoonflower’s first ops hire (5th employee) to launching its first international Berlin/EMEA office from scratch. At bookingkit, drove measurable operational improvements by implementing a customized OKR framework (+18% goal achievement) and deploying automation/AI tools like Contractbook and kapa.ai to eliminate manual work and save engineering time.”

“Paid media specialist with experience owning high-spend campaigns and shifting traditionally print-focused clients into digital (direct-sold + programmatic). Uses Xandr DSP and a KPI-driven full-funnel approach across Meta/Google/TikTok, with hands-on optimization, creative/audience testing, and campaign triage (e.g., resolving ad fatigue via frequency caps).”

“Recruiter with strong full-desk experience in high-throughput GTM hiring, including a recent search where they filled 7 senior account executive roles for an ecommerce AI adtech platform. Stands out for partnering closely with senior revenue leadership to redefine the profile, building targeted LinkedIn sourcing campaigns from market maps, and driving a tightly managed sub-3-week process to close hires efficiently.”

“Business/data analyst with experience at KPMG and Liberty Mutual, focused on financial reporting, data quality, and analytics automation. Has built SQL and Python workflows for large transaction datasets, reduced manual reporting effort by 15+ hours per week, and translated ambiguous business questions into standardized KPIs and Power BI dashboards used for decision-making.”

“Healthcare product leader who started as a front-end engineer/unofficial product head and helped transform a custom hospital software business into a SaaS platform that became the company's flagship, generating over 80% of revenue. Later, as VP of Product after acquisition by Press Ganey, they led multi-product consolidation across global teams and launched HIPAA-compliant genAI features that delivered measurable customer efficiency gains.”

“Customer-facing leader with a nearly 20-year foundation spanning sales, account management, customer experience, and customer success. Has built functions from the ground up in both established and high-growth private equity-backed software environments, including scaling enterprise success during a period of 3x headcount growth and nearly 6x revenue growth while driving retention and expansion programs.”

“Regulatory manager at Rally Rd. who functioned as a de facto Chief of Staff to the CFO, driving SEC-related approvals (including IPO/asset approvals) while building firm-wide tracking systems for fundraising and asset status. Also brings Capco consulting experience supporting executive stakeholders on strategic initiatives like target operating models and workflow efficiency, with a strong emphasis on executive alignment and discretion.”

“Quality professional with QC technician and QA experience across medical devices and pharmaceutical manufacturing (contract and direct hire). Has hands-on experience preventing shipping/packaging/labeling defects by tightening work instructions and documentation, and driving investigations/CAPA using 5 Whys and tools like TrackWise and DocuSign. Comfortable commuting to Beverly Hills and targeting $40–$50/hr.”

Chakravarthy V P

Screened

Executive AI Consultant/CTO specializing in Agentic AI, GenAI, and cloud-native data platforms

Texas, USA21y exp

“Bootstrapped founder and CTO of C4Scale, a 2.5-year-old services-led company delivering MVP-to-scale product/platform builds for high-value clients across 5+ countries (10+ projects). Strong fit for roles blending scalable SaaS platform engineering, technical org leadership, and practical AI adoption, with clear awareness of the operational and GTM challenges of scaling into enterprise.”

Waldorff Villacres

Screened

Healthcare technology executive and architect with 20+ years leading enterprise platforms and digital transformation.

Seattle, Washington, USA21y exp

“Healthcare-focused founder in the R&D stage building an EHR and clinical staffing startup centered on value-based care. They have already tested the concept with the market, are engaging Medicaid/Medicare leaders and industry conferences like ViVE and HIMSS, and are focused on early-signal detection to improve patient outcomes while lowering utilization costs.”

“PMP-certified project/program manager with 13 years of experience leading high-stakes federal intelligence and law enforcement technology programs. Has owned a $15M+ portfolio spanning AI/ML analytics platforms, AWS/Azure cloud initiatives, and enterprise data integrations, with active Secret Clearance and a track record of improving executive visibility and reducing escalations in compliance-heavy environments.”

“Customer-facing technical professional with experience supporting LLM/agentic-style workflows and complex integrated systems (APIs, backend logic, databases). Partnered with sales/customer teams at Radix Health to onboard new clients in phased prototypes, translating non-technical requirements into technical scope and implementing core product changes to tailor the appointment-booking solution for providers.”

“Operations/project leader with hands-on experience driving an end-to-end transition of legacy customers from on-prem to cloud, including customer communication, structured execution planning, and operational handover. Also improved field operations productivity by selecting and implementing a field management tool that automated work orders and replaced spreadsheet/email workflows with mobile app-driven data flows.”

“Talent/recruiting operations leader with 20+ years of experience managing large, distributed teams across ~78 U.S. sites. Led multi-site restructuring and a major onboarding initiative that delivered nearly $15M in first-year savings, with a strong emphasis on quality hiring and operational metrics (time-to-hire, conversion, offers/approvals) using Lever and CRM tools.”

“Operations-focused leader/consultant who has built corporate teams from scratch and redesigned customer success vs. implementation workflows for scalable new-client onboarding. Uses structured operational audits (tools, contracts, process mapping) to identify redundancies and automation opportunities, then drives adoption through team buy-in. Also mentors cross-functional leaders and has been retained for post-acquisition systems integration.”

“Sourcing/procurement professional who owned end-to-end supplier management across concept through launch while running 20 projects concurrently. Known for hands-on supplier recovery (including onsite interventions) and process improvements that delivered measurable results (30% cycle-time reduction) plus strong cost focus via total landed cost analysis and international logistics optimization.”

Razim Julianto

Screened

Senior QA Engineer specializing in manual/automation testing for web and mobile products

Korea7y exp

“QA tester with experience at Tokopedia (major Indonesian e-commerce) handling concurrent web/Android/iOS releases, including regression testing, stakeholder coordination, and full bug-ticket lifecycle management. Has additional PC/mobile game testing exposure (personal/adhoc) and uses AI tools to generate edge test cases and detect bug patterns; interested in taking on heavy, high-impact projects.”

Ariana Bavarian

Screened

Executive Operations Leader specializing in M&A integration and marketing/tech transformation

Chicago, IL20y exp

“Operations-focused leader who joined a consulting firm immediately after consolidating 5 companies via M&A and built standardized time tracking plus utilization analytics that became a core executive-management tool. Experienced in change management and cross-functional redesign of business systems, including simplifying an over-engineered Salesforce CRM to improve sales adoption and pipeline data integrity.”