Vetted Customer Service Professionals

“Operations leader and consultant with deep experience scaling a PE-backed services business: as COO at Access Information Management, introduced KPI-driven management, industry-specific software/client portal, and incentive compensation to lift margins from 25% to 40%+ and help grow the company from ~$2M to $100M+ EBITDA. Later advised executive teams in Australia using open-book management and a rigorous accountability/metrics cadence to drive improved results.”

“Enterprise AE with deep telecom/ISP deal experience, including closing a large municipal ISP account (~150K subscribers) by multi-threading across engineering/marketing/product and C-suite while navigating local government approval hurdles. Known for high-stakes renewals/retention work—successfully salvaged an under-deployed, churn-risk customer into a 4-year extension with increased ACV—and for strong peer-ranked quota performance.”

“Hands-on engineering leader with 22 years in marine vessel monitoring/control who spans embedded electronics/software through cloud services. Built end-to-end telemetry platforms (sensors to cloud to web UI/API) and led a shift from low-level implementations to web-native technologies to accelerate delivery and broaden the hiring pool, while also scaling teams with a strong culture of openness and accountability.”

“Sales development and event-sales professional currently at Yondr, blending inbound lead management with outbound prospecting to drive 8–10 meetings/week and ~50% inbound conversion. Helped lift department revenue 35% and built new sponsorship guidelines that secured strategic partnerships and referral-driven growth. Has experience supporting higher-value healthcare-sector deals ($125K–$750K) and managing longer sales cycles end-to-end.”

“Veteran music editor/mixer and musician with 20+ years in Pro Tools, specializing in broadcast advertising, television, and social media deliverables. Contributed music editing to an Emmy-winning CBS News/60 Minutes year-end sizzle reel and is known for extremely fast turnarounds using an SSL-inspired Pro Tools template and a decades-built SFX library.”

“QA professional with Apple experience supporting the macOS Sonoma release, owning daily monitoring of submissions, crashes, regressions, and release verification across multiple OS/device builds. Notably isolated a memory-related issue in the Safari suite that caused an 18-hour build backlog and 156+ test crashes, leading to a Python-script fix that restored build times to ~1 hour and helped keep the release on schedule.”

“Localization QA tester with 4 years of experience testing Xbox AAA titles (including Dead Rising 3, Forza Motorsport, and Halo 5), focused on Spanish localization accuracy and UI/HUD issues. Experienced logging bugs in Jira, tracking them through regression in subsequent builds, and supporting testing through gold certification.”

“Infrastructure-focused engineer with Vonage experience modernizing early-stage cloud architecture (Terraform modularization, blue-green deployments, containerization, and zero-downtime database migration planning to Aurora). Also built a local end-to-end side project, Vastu AI, combining a custom-trained YOLO model (Roboflow-labeled data) with a locally hosted LLM via Ollama to generate a vastu compliance report from floor-plan images.”

“Senior Campaign Manager who owns $50K–$250K/4-week high-spend accounts across Meta, Google, TikTok, and Yahoo programmatic display. Led a $120K mixed-media launch for P&G focused on new-to-brand purchases (including an incremental lift study) and uses disciplined testing plus saturation/impression-share diagnostics to reallocate budget—driving a reported 25% conversion lift with stable CPA.”