Vetted Process Improvement Professionals

“Fashion buyer/category manager with end-to-end ownership of Shopbop’s evening business, using Excel-driven classification and pricing tier analysis to uncover demand opportunities and deliver +20% above annual sales target on higher margin. Experienced negotiating vendor sell-through agreements (e.g., Marchesa Notte) and using RTV to reduce inventory risk while maintaining full-price selling; also has a track record coaching buyers to drive incremental revenue (e.g., $350K unplanned full-price sales via an exclusive delivery).”

“People/HR leader specializing in change management, leader coaching, and people analytics—partnered with VP Operations and HR to execute a large-scale restructuring ahead of a major live event cycle with compressed timelines. Uses a systems-thinking, metrics-first approach (operational + engagement + adoption) and has resolved high-stakes ER conflicts involving retaliation allegations through neutral investigations and mediation.”

“Fractional HR/People Ops leader specializing in early-stage startups scaling rapidly without existing infrastructure. Has implemented ADP HRIS, standardized onboarding/recruiting/benefits/performance systems, and built multi-state compliance foundations—driving measurable outcomes like ~40% faster onboarding, time-to-hire reductions (56 to 34 days), and +12% retention while enabling founders to run processes independently.”

“Operations leader (including COO experience) who has built and optimized internal operating systems for growing organizations, notably formalizing SOPs, org structure, KPIs/incentives, and business continuity for a scaling law firm. Also experienced translating board-level direction into executable, measurable plans at Seminole Tribe of Florida, using clear visuals and dashboards to mentor leaders without formal operations backgrounds.”

“Sourcing/NPI leader with hands-on expertise in should-cost modeling and contract negotiations (including exclusivity and lifecycle cost-downs), leading supplier onboarding through industrialization and SOP. Demonstrated proactive trade/duty risk mitigation by driving a phased localization plan that reduced part costs by 15% then an additional 20%, and has a track record of turning around underperforming suppliers to stabilize samples and improve OTD.”

“Customer Success/implementation leader with enterprise experience at ADP managing payroll tax compliance for major brands (e.g., McDonalds, Staples, Williams Sonoma) and coordinating closely with product/compliance/engineering to reduce errors and escalations. Also led cross-functional operational rollouts at Starbucks, improving customer satisfaction by 27%, and currently at Together Groups influencing product roadmap via therapist/participant feedback to lift onboarding engagement by 40%.”

“Cross-functional operator with experience hiring and standing up a product support function, then reducing ambiguity across Sales/CS/Product Support through clear roles and KPI-driven accountability. Reported outcomes include +20% customer satisfaction, +40% employee engagement, and -10% churn, with an emphasis on structured execution (deliverables/deadlines/follow-ups) and proactive risk/disaster recovery planning.”

“Recruiting leader with 15 years of people management experience (up to 10 recruiters) and deep, hands-on executive search background from 5+ years at Samsung, supporting four SVPs and filling roles up to VP level. Known for streamlining complex hiring processes—cut Samsung’s 100+ page recruiting SOP and overall process roughly in half—resulting in a significant drop in time-to-fill and improved stakeholder satisfaction.”

“Operations leader who built holding-company infrastructure from the ground up for Fairwood Brands, a national collection of design-build landscaping companies—spanning finance/accounting, HR, safety, fleet, and corporate admin. Emphasizes data-driven visibility into financial/operational performance and pricing discipline to materially improve profitability and enable scalable growth, while mentoring founders and leadership teams through change.”

“Healthcare operator/strategic program lead currently at Time Care working directly with national health insurance payer partners to translate executive priorities into operational initiatives (e.g., patient marketing, data interoperability, in-home member access). Previously led the build-out and day-to-day execution of a new value-based performance risk division at Stellar Health, combining metrics-driven operations with long-term strategy and executive alignment.”

“Operations leader specializing in building scalable internal systems for startups, from being Spoonflower’s first ops hire (5th employee) to launching its first international Berlin/EMEA office from scratch. At bookingkit, drove measurable operational improvements by implementing a customized OKR framework (+18% goal achievement) and deploying automation/AI tools like Contractbook and kapa.ai to eliminate manual work and save engineering time.”

“Paid media specialist with experience owning high-spend campaigns and shifting traditionally print-focused clients into digital (direct-sold + programmatic). Uses Xandr DSP and a KPI-driven full-funnel approach across Meta/Google/TikTok, with hands-on optimization, creative/audience testing, and campaign triage (e.g., resolving ad fatigue via frequency caps).”

“Regulatory manager at Rally Rd. who functioned as a de facto Chief of Staff to the CFO, driving SEC-related approvals (including IPO/asset approvals) while building firm-wide tracking systems for fundraising and asset status. Also brings Capco consulting experience supporting executive stakeholders on strategic initiatives like target operating models and workflow efficiency, with a strong emphasis on executive alignment and discretion.”

“Customer-facing technical professional with experience supporting LLM/agentic-style workflows and complex integrated systems (APIs, backend logic, databases). Partnered with sales/customer teams at Radix Health to onboard new clients in phased prototypes, translating non-technical requirements into technical scope and implementing core product changes to tailor the appointment-booking solution for providers.”

“Operations/project leader with hands-on experience driving an end-to-end transition of legacy customers from on-prem to cloud, including customer communication, structured execution planning, and operational handover. Also improved field operations productivity by selecting and implementing a field management tool that automated work orders and replaced spreadsheet/email workflows with mobile app-driven data flows.”

“Engineering/technology leader who stays hands-on while driving executive-level roadmap execution, with deep experience modernizing cloud-based LIMS/LIS platforms and building AI-driven lab analytics. Led a monolith-to-microservices cloud migration with containerization and CI/CD, and delivered a reported 30% reduction in lab turnaround time while strengthening compliance.”

“Talent/recruiting operations leader with 20+ years of experience managing large, distributed teams across ~78 U.S. sites. Led multi-site restructuring and a major onboarding initiative that delivered nearly $15M in first-year savings, with a strong emphasis on quality hiring and operational metrics (time-to-hire, conversion, offers/approvals) using Lever and CRM tools.”

“Operations-focused leader/consultant who has built corporate teams from scratch and redesigned customer success vs. implementation workflows for scalable new-client onboarding. Uses structured operational audits (tools, contracts, process mapping) to identify redundancies and automation opportunities, then drives adoption through team buy-in. Also mentors cross-functional leaders and has been retained for post-acquisition systems integration.”

“Sourcing/procurement professional who owned end-to-end supplier management across concept through launch while running 20 projects concurrently. Known for hands-on supplier recovery (including onsite interventions) and process improvements that delivered measurable results (30% cycle-time reduction) plus strong cost focus via total landed cost analysis and international logistics optimization.”

“QA tester with experience at Tokopedia (major Indonesian e-commerce) handling concurrent web/Android/iOS releases, including regression testing, stakeholder coordination, and full bug-ticket lifecycle management. Has additional PC/mobile game testing exposure (personal/adhoc) and uses AI tools to generate edge test cases and detect bug patterns; interested in taking on heavy, high-impact projects.”

“Operations-focused leader who joined a consulting firm immediately after consolidating 5 companies via M&A and built standardized time tracking plus utilization analytics that became a core executive-management tool. Experienced in change management and cross-functional redesign of business systems, including simplifying an over-engineered Salesforce CRM to improve sales adoption and pipeline data integrity.”

“Entrepreneurial healthcare executive who led major growth at CAN Community Health (1,800% over 6 years) and launched an in-clinic pharmacy model (partnered with Maxor, expanded to three pharmacies) that ultimately generated about half of CAN’s $435M revenue. Brings hands-on experience raising capital, building detailed budgets/ramp-to-breakeven plans, and executing privacy-focused care delivery for HIV patients.”

“Operator/CIO-type leader who has supported multiple founding teams and stepped in early at a high-growth venture (4th employee) to build core operations and hiring as the company scaled rapidly (4→40 employees; ~$1M→~$8M revenue in a year). Implemented an enterprise ATS across ~600 employees to centralize candidate flow and cut talent acquisition costs, and created a standardized operational playbook (30–40 offerings) to improve delivery efficiency in a healthcare/pharma-focused agency.”

“Early-stage operator brought in as hire #1 in a VP/president capacity to build a franchised business from two studios into a scaled support organization (including franchisee onboarding, call center, and a 60-person support staff). Implemented EOS and KPI dashboarding to accelerate speed-to-open and speed-to-profitability, then replicated the playbook as president of an acquired boxing brand while building accounting and ops teams from scratch.”