Vetted Customer Service Professionals

Andrew Brala

Screened ReferencesModerate rec.

Mid-level sales and operations manager specializing in B2B and retail growth

New York, NY7y exp

“Sales professional with hands-on experience owning complex commercial equipment deals in the hospitality space, including a $590k project closed through an 8-week multi-stakeholder cycle. Stands out for consultative selling of lesser-known specialty products, building repeatable outbound processes in unstructured environments, and navigating cross-functional buying groups from discovery to signature.”

“Performance marketer experienced managing $50K+/month+ budgets across major DSPs and social/video platforms (TTD, DV360, Meta, Amazon, LinkedIn, TikTok, Reddit, CTV/streaming). Highlighted a multi-channel campaign for a Chicago architectural boat tour that used pixel-based purchase tracking to achieve an 8:1 ROAS and drive millions in attributed sales, with a disciplined testing and optimization cadence.”

“HR leader with experience managing global/distributed teams and restructuring HR operations by formalizing step-by-step processes across recruiting, onboarding, orientation, and training. Implemented compliance training programs (HIPAA, OSHA, sexual harassment) and ensured organization-wide completion using a multi-platform recruiting stack (Indeed, Hireology, LinkedIn).”

“Former player (NY high school; ACHA at Michigan State) who now officiates across youth, NCAA, and pro (ECHL) levels, giving him a broad view of the North American hockey pipeline. Leverages officiating-built relationships with coaches/scouts and a detailed evaluation approach (on-ice intangibles plus off-ice habits) to advise players and families on realistic next-step pathways.”

“CRM/lifecycle marketer with demonstrated success driving webinar acquisition and conversion for a business compliance campaign (260+ registrations, 180 attendees, 100+ service conversions). Uses segmentation, A/B testing, and metric-driven pivots (10–25% lift in opens/clicks) and has experience coordinating cross-functionally on large in-person investment events.”

“Console game QA tester with part-time experience at GP Outsourcing Sdn Bhd testing multi-platform ports (PS4/Xbox One/Switch/PS5), including Resident Evil 6 and River City titles. Notable for extremely detailed, protocol-driven bug capture using a Phantom v1610 high-speed camera and for identifying timing/performance issues (e.g., a cross-platform soft-lock and a 125ms multiplayer delay) and escalating them as critical to get fixed before release.”

Kaden Marler

Screened

Junior Game/System Designer specializing in Unreal Engine gameplay systems and UI

3y exp

“Game designer/developer building systems-heavy gameplay in Unreal Engine 5 using Blueprints, including an RPG narrative/quest framework (dialogue + quest segmentation, HUD/logbook) and an in-progress FPS with ammo and perk-driven playstyles (e.g., tech hacking routes). Demonstrates strong playtest-driven iteration, including major narrative restructuring for clarity and cutting an inventory system after repeated negative feedback.”

Namrata Dhar

Screened

Senior Staffing & Recruiting Account Manager specializing in VMS/MSP contingent workforce

Atlanta, GA

“Recruiting/Talent Operations leader with 20+ years in staffing, managing ~50 people and supporting large enterprise accounts (Delta Airlines, ExxonMobil, UPS, Cox, City of Atlanta, Golden Pass LNG). Has owned day-to-day delivery, compliance, and platform integrations (KellyOCG/Agile1) and introduced generative AI into the workflow to reduce fake candidates and improve submission quality and placements.”

Sean Carney

Screened

Senior Account Executive specializing in client retention and cross-border account growth

Hillsdale, New Jersey11y exp

“Account executive with 9+ years of B2B/B2C sales experience selling septic maintenance products across the US and Canada. Personally owns outbound lead gen through cold calling, email and postcard campaigns, and national RV/septic conventions—using targeted prospect research, multi-touch follow-up, and consultative discovery to drive sales.”

“Recruiter with demonstrated full-desk ownership of a complex Global People Operations Manager search for an international nonprofit, requiring a blend of compensation, HR operations, and recruiting expertise. Stands out for targeted sourcing in niche talent markets, strong hiring-manager calibration, and data-driven pipeline management, including successfully closing the search within a week despite compensation and scope concerns.”

“Retail buyer/merchandising candidate from a small custom fragrance and souvenir business who has sourced vendors, pitched new product concepts, and negotiated creative wholesale terms to reduce inventory risk. Stands out for combining hands-on merchandising instincts with practical SKU-level analysis and customer experience thinking, including translating an in-store fragrance blending experience into an at-home sampler product.”

Bryan Blake

Screened

Senior Football Coach specializing in player development and defensive strategy

San Francisco, CA31y exp

“Longtime football recruiting advisor who has spent decades promoting players to four-year coaches and helping families make fit-first decisions around recruiting and NIL. Stands out for practical, candid guidance on level-of-play fit, multi-sport development, and finding scholarship paths for athletes who may be overlooked in traditional evaluations.”

“Self-starter who independently designed and executed a simulated B2B SaaS go-to-market and outbound prospecting project to build hands-on GTM skills. Researched 10 AI-focused SaaS companies, developed ICPs and buyer-role targeting, and created personalized cold email and LinkedIn sequences—showing strong initiative and practical understanding of outbound fundamentals despite limited formal experience.”

“Marketing-focused designer building an online portfolio brand (K. Marian Designs) with deliberate typography and color-system rationale. Practices by redesigning poorly designed websites into improved desktop/mobile experiences using InDesign, Xtensio personas, and Wix, and also produces short marketing videos via a Clipchamp-to-CapCut workflow with licensed audio and voiceover.”

“Owns end-to-end vendor/partner coordination for multi-partner programs (including a university/corporate program) with fixed budgets, timelines, and deliverables. Emphasizes structured milestone management (samples/approvals/OTD), contract/NDA readiness, and proactive invoice/payment-term controls to prevent delivery delays while strengthening long-term supplier relationships.”

“Business Development Associate at North Hills Facility Services who built the company’s first modern outbound engine from the ground up (previously referral/door-to-door only). Runs high-volume multi-channel prospecting using ZoomInfo, LinkedIn Sales Navigator, HubSpot, and Salesfinity, leveraging buying signals (new hires/expansion) and AI tools to increase booking rates and generate qualified opportunities as a very lean sales team.”

“Live-event and sports videographer with hands-on responsibility for end-to-end equipment setup and multi-camera operation across a wide range of events (sports and concerts). Also supported PBS-related documentary work for YouTube, including on-location interviews and B-roll capture (including in a cave), with a naturalistic shooting style and practical lighting adaptation. Open to travel and non-traditional hours, and willing to relocate to Greater Boston for the right compensation.”

Joseph Rubino

Screened

Senior Hockey Referee and Sports Operations professional specializing in hockey officiating and analytics

Hauppauge, NY14y exp

“Lifelong competitive hockey participant who transitioned into a hockey career, including multiple roles with the New York Islanders, stat tracking for Clear Sight Analytics, and 10 years of officiating—currently skating full-time as a USHL referee. Brings a data-informed evaluation approach and broad relationships across youth, junior, college, and pro hockey, with direct exposure to D1/NHL development pathways.”

Brett Mecrones

Screened

Mid-level E-commerce Operations Manager specializing in Amazon fulfillment and inventory

Remote7y exp

“Former hockey player with experience across juniors, NCAA Division III (UNE), and three years of pro hockey in Germany and the U.S., including championship wins at both the college and pro levels. Brings firsthand understanding of player development pathways plus experience evaluating players in-game, mentoring athletes on-ice (skills/skating), and creating social media content (videos/testimonials) for hockey families.”

Neljane Hammann

Screened

Director-level Operations & Project Manager specializing in construction and regulatory compliance

Davao City, Philippines12y exp

“Sales/business development professional with experience spanning contractor services and medical/pharma sales. Won accredited contractor status that bypassed bidding and led to 10 awarded projects in the company’s first year, and helped drive Php 1.2M revenue within 6 months from a zero baseline. Also experienced selling into hospitals and buying committees, using patient-volume demand sizing, negotiation, and disciplined Salesforce tracking.”

“Recruiter with full-desk, end-to-end ownership of searches (example: Project Engineer) spanning intake, multi-channel sourcing, structured screening/interview coordination, offers, onboarding, and 30/90-day retention follow-ups. Emphasizes recruiting operations rigor—weekly requisition aging, pipeline reviews, and bottleneck management—including implementing a 48-hour hiring manager feedback SLA to unblock stalled searches.”

Diego Rivera

Screened

Intern-level sports business professional specializing in media relations and athletics

Tempe, AZ2y exp

“Currently works at an ASICS shoe store and has nearly 3 years of retail experience. Shared an example of patiently guiding a customer through many questions and converting the interaction into a multi-pair sale, showing developing sales and communication skills.”

HECTOR KENNEDY

Screened

Senior financial services professional specializing in banking and futures brokerage

East Meadow, NY8y exp

“Veteran phone-based salesperson with roughly 25–30 years in financial products and capital raising, including commodities, futures, stocks, private equity, pre-IPOs, and mezzanine debt. He stands out for extremely high-volume outbound discipline, deep familiarity with affluent/C-level buyer audiences, and a quantitative, conversion-ratio-driven view of pipeline building.”

“Early major technical hire who helped build fintech startup Ugami from MVP to near Series A, while supporting bridge round and Series A fundraising with technical materials for leadership. Also grew from intern to lead engineer at a venture-backed product shop, giving him firsthand exposure to investor expectations, startup incubation, and practical AI opportunities with tight scope and strong unit economics.”