Vetted Customer Service Professionals

“Recruiting/Talent Operations leader who managed 6–12 person teams across two office locations and drove measurable process improvements. Standardized onboarding (cut ramp time by 2–3 weeks) and redesigned interview scheduling to move candidates forward within 24–48 hours, while leveraging Workday/Lever reporting and leading a GoodTime rollout with HR/IT/HRIS.”

“Senior CRM/lifecycle marketer with hands-on experience owning campaign operations, segmentation, QA, testing, and performance analysis across tools like Infor, Salesforce, Adobe, and Constant Contact. They’ve led multi-channel growth initiatives tied to measurable business outcomes, including a 35% lift in engagement/response and experimentation programs that improved CTR, participation, and cost efficiency. Holds an MBA and highlights experience supporting global-scale campaigns reaching 126 million contacts.”

Carlos Arambula

Screened ReferencesStrong rec.

Principal & Senior Brand/Marketing Leader specializing in go-to-market, multicultural and digital growth

Manhattan Beach, CA37y exp

“Brand and growth marketer with experience spanning global CPG and corporate brands through to healthcare/pharma and financial services. Known for consumer-insight-led repositioning and measurable, digital-first acquisition (notably CTV), plus executing U.S. market entry and scaling distribution into major retailers and pharmacies within months.”

“Application Engineer supporting customers in a financial trading context, experienced in coordinating urgent patch upgrades and stakeholder communications to minimize downtime. Has hands-on production incident response experience troubleshooting a critical dashboard outage caused by a bad SQL execution plan, escalating with DBAs and deploying a fast fix, then documenting full RCA via problem tickets.”

“Game developer/team lead on the FPS zombie project "Dreadful" who wore many hats (project management, systems/level/UI design, AI assist, QA) and iterated heavily via playtests and heatmap data. Built and tuned UE5 Blueprint-based crowd-control/gravity abilities with cooldowns and actor filtering, and made scope-smart feature swaps by reusing existing systems to hit deadlines.”

Carla DiNapoli

Screened

Senior Sales Development & Business Development professional specializing in Enterprise B2B SaaS

Nashville, TN10y exp

“Sales development professional with strong outbound and enterprise support experience, generating $2.5M pipeline and 15–20 meetings/month with a 45% meeting-to-opportunity conversion rate. Broke into the financial sector using ZoomInfo/LinkedIn Sales Navigator and Outreach sequencing, and helped win a $250K Nevada Department of Corrections deal by nurturing a CISO relationship over 8 months; known for exemplary Salesforce hygiene (Trailblazer certified).”

Michell Graham

Screened

Executive Operations & Commercial Leader in Renewable Energy and Service Delivery

Houston, TX21y exp

“Operations leader with deep experience scaling early-stage energy companies, including helping take Sunnova through an IPO and currently building Radial Power’s project development and accounting frameworks. Known for creating standardized, repeatable workflows (interconnections/community solar) and service operating models (centralized dispatch + local field service) that reduce cost, backlog, and time-to-NTP while enabling rapid growth.”

Lexi Wood

Screened

Senior Recruiter specializing in full-cycle, high-volume talent acquisition

13y exp

“Senior Recruiter at Gusto with 10+ years spanning agency recruiting ops and in-house TA, leading a CX Invite team and coaching 3–5 recruiters. Known for scaling high-volume contact center hiring (20 hires/month) by redesigning interview workflows—cutting steps, introducing batch interview days, and driving measurable gains (candidate NPS +20, offer acceptance +10%). Experienced with Greenhouse, ModernLoop scheduling automation, LinkedIn Recruiter extensions, and Tableau recruiting dashboards.”

“Recruiter with strong full-desk experience in high-throughput GTM hiring, including a recent search where they filled 7 senior account executive roles for an ecommerce AI adtech platform. Stands out for partnering closely with senior revenue leadership to redefine the profile, building targeted LinkedIn sourcing campaigns from market maps, and driving a tightly managed sub-3-week process to close hires efficiently.”

“Quality professional with QC technician and QA experience across medical devices and pharmaceutical manufacturing (contract and direct hire). Has hands-on experience preventing shipping/packaging/labeling defects by tightening work instructions and documentation, and driving investigations/CAPA using 5 Whys and tools like TrackWise and DocuSign. Comfortable commuting to Beverly Hills and targeting $40–$50/hr.”

Razim Julianto

Screened

Senior QA Engineer specializing in manual/automation testing for web and mobile products

Korea7y exp

“QA tester with experience at Tokopedia (major Indonesian e-commerce) handling concurrent web/Android/iOS releases, including regression testing, stakeholder coordination, and full bug-ticket lifecycle management. Has additional PC/mobile game testing exposure (personal/adhoc) and uses AI tools to generate edge test cases and detect bug patterns; interested in taking on heavy, high-impact projects.”

“Wealth management sales professional who built a book of business through high-volume cold calling and relationship-driven networking, converting personal-network introductions into paying clients. Applies a VC-style lens to founder sourcing and early evaluation (problem, traction signals, founder insight), with an emphasis on disciplined CRM-based pipeline management.”

“Performance marketer focused on full-funnel, cross-platform media systems rather than siloed channel management. They emphasize rigorous testing, holistic profitability analysis, and blending funnel data with direct customer feedback to diagnose issues like churn and restore growth.”